Top Essential Soft Skills You Should Master in 2019

Soft skills are skills that you can take with you in any job. You can apply these skills in almost every job out there. Knowing these skills just might make your life way easier. So, today I will briefly write about a few of my favorite soft skills. Business Communication: No matter what your job […]

IT Support 101: How to Write Documentation Properly

We use technology to make our life easy and comfortable. However, oftentimes things don’t work according to our expectations. Facing difficulty when using a piece of technology is very common. The workstation may not work the way it should have. Maybe a particular software is crashing after the last update or maybe the user cannot […]

IT Support 101: The Necessary Soft Skills for IT Support Jobs

Employers around the world are aggressively looking for skilled talents who can deliver great IT Support experience, as the demand for IT Support related jobs are increasing rapidly. Often times companies headquartered in North America and Europe are outsourcing their help desk and tech support to countries like India, Thailand, and Vietnam, etc. Today, IT […]

IT Support 101: How to Provide Great IT Support

Providing great IT Support or Technical Support is a crucial issue for any organization. Anyone with some technical knowledge can provide some form of IT Support. However, to provide great Tech Support, you will require more than just technical knowledge and communication skills. While I was doing the Google IT Support Professional Certificate program, I […]

Looking forward to 2020 and beyond

In 2016, the World Economic Forum published Global Challenge Insight Report titled The Future of Jobs: Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution. The report covered the opinion and insights of the top executives from 350+ globally leading organizations in which they shade some lights about the challenges and opportunities that the Fourth Industrial Revolution may bring…