IT Support 101: How to Provide Great IT Support

Providing great IT Support or Technical Support is a crucial issue for any organization. Anyone with some technical knowledge can provide some form of IT Support. However, to provide great Tech Support, you will require more than just technical knowledge and communication skills. While I was doing the Google IT Support Professional Certificate program, I […]

Looking forward to 2020 and beyond

In 2016, the World Economic Forum published Global Challenge Insight Report titled The Future of Jobs: Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution. The report covered the opinion and insights of the top executives from 350+ globally leading organizations in which they shade some lights about the challenges and opportunities that the Fourth Industrial Revolution may bring…